Gedurende het project “klantbeleving Aldi Nederland” dat meerdere jaren succesvol onder haar begeleiding heeft gelopen heb ik Paula leren kennen als een betrouwbare professional die zich in verschillende rollen (analist, presentator, sparringpartner en motivator) efficiënt en doelgericht weet te presenteren. Ongeacht het niveau binnen de organisatie weet Paula haar weg te vinden zodat afspraken worden nagekomen en resultaten behaald. Door Paula verzorgde rapportages als output van de onder haar leiding uitgevoerde metingen zijn zorgvuldig en inspirerend voor alle betrokkenen. In voorkomende gevallen zal ik Paula opnieuw vragen om haar ondersteuning!

Paula was a projectmanager at a project we’ve worked on together. It was a pleasant collaboration: Paula works thoroughly, without losing flexibility and speed. Paula is easy to communicate with, which made the project run very smooth for us.

Paula has been promoted twice in the period of our business relationship which says a lot for her abilities. I can state with confidence that Paula was the single reason that I have never looked elsewhere during the last 3.5 years for the services that her company supply. Her relaxed yet confident style and attentive manner has meant that we have been able to grow and develop our scheme together. There has never been a hard sell and she took time to understand our business and the metrics we were trying to understand. I would highly recommend Paula as a strategic partner.

Paula was my account manager working for Market Force. Paula became the driving force to help deliver key service elements that would develop the service culture within the business. Paula provided an outstanding level of service at the same time introducing fresh insights for continuous improvement. Nothing was too much trouble often delivering presentations to directors & facilitating meetings ensuring the programme was delivering measurable improvements for the business. Paula is someone who cares passionately about delivering the best service & working closely with clients seeing positive actions that can change the cultural dynamics of a customer facing business.

In het kader van het verbeteren van de klant beleving bij Aldi, samengewerkt met Paula. Ik heb Paula ervaren als betrokken, passievol, energiek, iemand die open staat voor feedback maar ook niet bang is deze te geven. Dit allen samen zorgde voor een perfecte samenwerking waarbij doelgericht verbeteringen werden doorgevoerd binnen de filialen.